Returns & Exchanges

Returns & Exchanges

We want you to love your Envy Stylz purchase. If something is not quite right, please contact us within 7 days of the delivery date to request a return or exchange.

Start a Return or Exchange

Contact us before sending any item back. We will review your request, discuss the available options, and provide return instructions.

Please do not mail a return until you have contacted us and received instructions.

Return Eligibility

Eligible merchandise must be unworn, unwashed, unused, and in its original condition. Items with stains, signs of wear, cigarette smoke, deodorant, pet hair, odors, damage caused after delivery, or other evidence of use will not be accepted.

Please include your original invoice or order information with the return.

Refund or Store Credit

For an approved return, you may choose either a refund of the eligible returned merchandise to your original payment method or store credit, less any applicable restocking fee described below. Refunds and store credits are generally processed within 5–7 business days after the returned item is received and inspected. Your bank or card provider may require additional time to post a refund.

Change-of-Mind Returns and Restocking Fee

If you received the correct, undamaged item but no longer wish to keep it, contact us first at Support@envystylz.com or 903-751-6707 to discuss your options. Approved change-of-mind returns are subject to a 20% restocking fee. We will confirm the fee and return instructions before authorizing the return. The restocking fee does not apply when we sent an incorrect item or an item arrived damaged.

Exchanges

If you would like an exchange, contact us first at Support@envystylz.com or 903-751-6707. Exchanges are subject to product and size availability. We will provide instructions based on the item requested.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged. Original shipping charges are nonrefundable. Free shipping is offered on qualifying orders over $75.

Approved returns should be mailed according to the instructions provided by our support team to:

Envy Stylz Boutique
106 North Main Street, Suite A
Grand Saline, TX 75140

Final-Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

  • Black Friday and Cyber Monday sale items
  • Items priced at $19.99 or less
  • Items purchased using a discount code greater than 10% off
  • Styled-x-Envy bags, accessories, jewelry, hats, purses, and grab bags
  • Personalized or custom T-shirts, including custom items sold during live broadcasts or auctions

Incorrect or Damaged Items

If your order arrives incorrect or damaged, contact us promptly at Support@envystylz.com or 903-751-6707 so we can review the issue and provide instructions.

For processing and delivery information, please review our Shipping and Order Policy.

Subscription orders: Envy Stylz Subscription Box Program purchases are subject to our Subscription Box Program Policy, including renewal, cancellation, and final-sale terms.